Best Practices in Medical Tourism, Volume 2
GREAT EVERY TIME:
Delivering Excellent Patient Experience By Managing Critical Touchpoints In Medical Tourism
Improve the patient experience for medical travelers
This 25-page report provides you with practical guidelines and useful suggestions that show how to manage the critical interactions between patients and providers.
Authors Sandra Millar and Julie Munro are highly regarded medical tourism professionals with many years experience working with both international patients and medical travelers inside and outside the hospital setting. They review 11 major areas of concern including
- Communications
- Cultural barriers
- Physical environment
- Professional demeanor
- Care on the floor
- Costs, billings and insurance
- Documentation
